Our service to youNGCAA Limited is committed to providing a high standard of service to everyone at all times. We will:
However, we recognise things can go wrong from time to time. You can complain to NGCAA Limited about any aspect of our service.
You can make a complaint:
When you make a complaint, please tell us:
We will acknowledge your complaint within three working days, an investigation will be carried out into the issues raised and a full response will be provided within ten working days. Where the issue is particularly complex it may take longer to respond. If this is likely, we will provide information on the action which will be taken and advise when you can expect a full response.
If we don't resolve your concerns first time and if you feel we have been unfair or unreasonable in addressing your concerns, you can ask for your complaint to be referred to our Customer Service Manager for further review.
If we uphold your complaint, we will apologise, explain what went wrong and how we will prevent it from happening again.
We will always respect your right to confidentiality and not treat you any differently for complaining.
Telephone: 01886 812943
The Threshing Barn
Homme Castle Barns